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Cyril M

1 reviews | Active since Oct 2024

01 Oct 2024, 17:48

Worst people to deal with 3k for services you have not rendered

Dear cartrack will you please be reasonable and sensible. About 6weeks ago you installed a faulty unit on my bike and I struggled calling and emailing to get this rectified & only now your people started calling me and offering to come and fix "a new device that hasn't been used" for R650 ontop of that you requesting me to pay R1700 for the unit how stupid do you people think I am???? You have debited R500 already and yet you havent rendered me any of your services..Let's be reasonable I run a business too and I would never do this nonsense to anyone but tell you what Im gonna make 4 reviews everyday till you act like humans. So now if you get your way that means I would have paid R2500 for a tracking unit???? This is sick!!!

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Replies (3)
Cartrack
Cartrack's reply01 Oct 2024, 17:48
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team 

CM
Cyril M's update01 Oct 2024, 17:55
Reviewer Update
Your team is not helpful that I can tell you. I receive at least 10 calls from your team daily and as soon as I answer they drop the call you know what that means? No respect 👎 whatsoever. Seems like your customer service needs customer service because I'm not getting customer service I'm getting customer harassment.
CM
Cyril M's update01 Oct 2024, 18:01
Reviewer Update
What I need. : tell me howmuch you need for your faulty tracking unit that you installed (CANNOT BE FULL AMOUNT OF R1700) and minus the r500 you have debited give me an invoice for the difference so that we can part ways. If you can do that for me we can talk if you can't I'm Gona post reviews everyday 4 different sites