Worst experience with Cartrack

I took a contract with Cartrack in 2019 around August and the following month the car was involved in an accident and written off notified Cartrack of the accident till date Im still paying for the contract and according to consumer protection act you pay for services rendered in this case what am I paying for because they cant even trace the cars where abouts. Im supposed to pay R800 for the old tracking device to be fitted in another car, where am I supposed to get the device as the car was taken by insurance to god knows where.