WORST EXPERIENCE EVER!!!! Going on for 9 months

In September 2024, I joined Cartrack.

I was promised that my cameras and tracking units would be installed within 2 weeks (by 3 October 2024).

Installation was only done on 23 November 2024 (2 months after submitting the application).

The cameras stopped working after 6 days (29 November 2024).

The vehicle was involved in an accident (5 February 2025) and was written off. Could not view what happened in the accident as the cameras did not work.

On 21 February 2025, a request was made for deinstallation, and payment was made; however, the deinstallation was never done.

I requested that the tracking device be installed on the new truck, including cameras.

As of June 6, 2025, I am still waiting, yet I continue to be debited every month.

Between all of this, I made calls to Cartrack almost daily, sent numerous emails, and was promised that installers would come out to assist. However, I had to pull my truck off the road to wait for the installer who never showed, costing me business. I am still being debited for products that I don’t have and that don’t work.

19-Sep-24

The application was completed with Cartrack, and fitment was arranged for 3 October 2024.

27-Sep-24

They requested me to take the truck to George, which I declined as the truck was in PE, a very far drive.

5-Nov-24

I'm still waiting for fitment.

23-Nov-24

Cameras and tracking devices installed.

29-Nov-24

Informed Cartrack that the cameras stopped working.

5-Feb-25

The truck was involved in an accident, and due to the cameras not working, I was unable to see what happened.

21-Feb-25

Deregistration forms were sent to Cartrack, payment was made for deinstallation, but nothing was ever done.

31-May-25

Booking made for installation, but nobody informed me that the installer is on leave.

It took over two months for the installation to occur for four cameras and two tracking devices.

I had to take time to continuously call and send emails. Every time I called, I had to explain the story to every person who answered.

After the installation was complete, the cameras malfunctioned within 5 days.

I am continually seeking assistance, but nobody helps.