Worst experience ever!!!!

Absolutely horrible accounts department!!! My vehicle was involved in an accident on the 16th of Oct 2023. I arranged with them to have my tracker removed. Since then the accounts department called me 5 or 6 times daily to tell me my account is in arrears!!! They have to date not called me to make arrangements for reinstalling the tracker into my sister's vehicle whom will be taking over the tracker. Instead they deducted R2650 from my account today with no permission and I don't even know why!!!! More than a month later and I think they just decided to cancel???? I'm not even sure!!!! What the heck?? For more than a month I've been explaining myself to the accounts department on a daily basis and yet they still couldn't grasp the concept and just deducted!!!! I mean serously, what is wrong with you people!!!!????