Worst Experience Ever

I think there should be Zero ratings for companies like this. Their customer care is appalling, to say the least. They do not care about their clients or their concerns.

I made a card payment towards our account about 15 days ago using the link provided by them after one of the operatives called and said they couldn't do the normal debit order due to our payment date falling on a Sunday which is no fault of ours. Even after we've made the manual payment, they've been harassing us constantly saying our payment has not reflected despite sending the proof of payment to them on several occasions. We've been getting daily WhatsApp messages and SMSs about payment. When I called their accounts department, they rudely told us they could do nothing and that we had to wait for the allocations team to allocate our payment. The harassing messages won't stop because we made a manual payment it's been over 15 days and still nothing. When we asked how long the allocation would take before happening, they had no idea either, and we would get penalized or pay double at the end of the month. Now we are considering closing our account with them and just going with other providers for our cars.