SN
Sisathi N

1 reviews | Active since Dec 2022

03 Dec 2022, 06:40

WORST CUSTOMER SERVICE! Very Selfish People!

I had the most frustrating experience with Cartrack yesterday. I scheduled an appointment with them very early in the morning (8am). They were supposed to meet me at the dealership to reinstall my device from my old car to the new car. I called again 2 hours later to ask them to confirm the time and one of their agents told me it would be between 12 and 3 but no later than 3! Which was a LIE!!! I waited at the dealership all afternoon, no comms from them! I had to keep calling and agents still **** and said someone would come before the day ends!!!! LIES!!! Before 5, another agent called to tell me a totally different story, that they weren’t going to make it. Yoy guys have ruined my weekend, horrible experience! They still couldn’t even confirm a new time and the technicians name. If it wasn’t for my contract, I would’ve moved to Netstar! FRUSTRATED! EXHAUSTED! ANNOYED!

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Replies (1)
Cartrack
Cartrack's reply05 Dec 2022, 10:40
Official
Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards 
The Cartrack Team