MH
MARINA H
1 reviews | Active since Jun 2011
24 Mar 2021, 11:07
WORST CUSTOMER SERVICE IN 32 YEARS
ZERO POINTS FOR THIS USELESS LOT. I cancelled my cartrack contract on 2/2/21(sold car) and received confirmation from them that they would do so. Since then I must have been called at least twice per day every day, sometimes on weekends, have received whatsapp demands and today, and official demand for outstanding fees of R230. Nobody reads my emails. They just operate on auto pilot with their screen in front of them. There is nothing to be done-they will not stop their harassment. They cannot read (or will not). Worst customer experience in 32 years. I will now go to the ombudsman about their harassment.
Helpful (0)
Replies (2)0
Replies (2)Cartrack's replyOfficial
24 Mar 2021, 11:08 Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Cartrack's reply24 Mar 2021, 11:08
Official
Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
MH
MARINA H's updateReviewer Update
24 Mar 2021, 11:50As I said- they just operate on auto pilot with a screen in front of them- or in this instance- by automated message. This is no reply. I have filed my complaint with the Consumer Goods and Services Ombud . Here is the website where this can be done : https://www.cgso.org.za/
MH
MARINA H's update24 Mar 2021, 11:50
Reviewer Update
As I said- they just operate on auto pilot with a screen in front of them- or in this instance- by automated message. This is no reply. I have filed my complaint with the Consumer Goods and Services Ombud . Here is the website where this can be done : https://www.cgso.org.za/
