Worst customer service I have ever received from private company

I thought dealing with the municipality or home affairs was bad, sadly I was mistaken!! The lack of service and ownership in your customer care department is shocking!

I sold my car over December and called Cartrack to arrange for a de and re-installation, I advised the consultant that the car has already been sold and is with WE Bay Cars in Midstream so that we need to urgently make arrangements. I gave them all the information I have to make the arrangements.

I had to call 4 times to find out where are they with the process and each time there is an excuse of they cannot get hold of we buy cars or they do not know who to speak to and every time I help them with information with no success. What is shocking is that if I did not call myself to get an update, no one would call me back to say there is an issue! No ownership or follow up whatsoever!

On the other had your accounts department calls me almost everyday asking for the R870 for the de and re installation cost - so proactive to get money but your after sales is nonexistent!

The last time I spoke to a person I told him, that I cannot do his job for him, please take ownership of this and make the arrangements, if you cannot get hold if them call me back and do not just make a note and leave it there – to no avail.

Because Cartrack has been so slow the car ahs now been sold and the new owner is not consenting to be contacted, my insurance require a tracking device and I REFUSE to pay for an additional one based on your employees incompetence!

I need someone that can make decisions to call me to resolve this today! I need you to install a new device in my new car as required by my insurance company with no cost to me!