Worst customer service

I had a policy a while back, they stopped debit my account for almost a year, the next thing I’m owing more than R6000,00 for what, why did you stop debiting now it’s all my fault I have to pay that money. This is a day *******, who ever stopped debit is liable for the debit and there was no notification why you stopped debit, now I must pay for a tracker that you de-activated years back. Beware of this **** as there was no communication, you don’t even send statements atleast to know what’s happening and you expect me to pay. Hell no.