Worst Customer Service!

Cartrack's customer service has been my worst experience. Despite paying in full for the year from the beginning of my contract in December 2022, they debited my bank account after confirming receipt of my payment. Numerous queries went unanswered regarding roaming charges despite multiple emails. In June 2023, I was promised a manager's call that never happened. Refusing to pay until a resolution, I was surprised they handed my account to debt collectors without notice, even with unresolved queries. Attempts to get resolution from Cartrack have been futile, with promised calls from the accounts manager never materializing. Sharing this experience may not impact Cartrack as they clearly don’t care, but it may help other consumers.