Worst customer service,

Spoke to 3 different consultants saying i do not require a deinstallion and reinstallion first contact was on the 21st March 2026, I advised i want to cancel the contract , last call for Cancellation requested and paid on the 25th, I was still asked to pay via the link as it reflects same time , the very same evening my account was debited, I called 26th to ask why was my account debited I cancelled the contract and paid for cancellation, I was told it will be escalated it was an error on cartrack side. I have been messaging on Facebook from the 02.04.2026 and keep getting a message back saying someone from the relevant department will contact me. I have not received 1 call from Cartrack. I have to call cartrack to fix their mistake and I still get told I must wait 7 to 14 days for the refund. If I didnt pay my installments cartrack wont wait 7 to 14 days so why should I wait on cartrack after my account was debited in "error".