Worst customer experience ever

When we talk about worst experience and employees who dont know their processes we talking about cartrack employees.

I called Cartrack to inform them that I need to find out how do they work when I want to remove cartrack from my car to another, I was told I need to pay R870 for that, I asked them where is it written the lady said it is not written anywhere, I asked her who can I speak to so that I can complain about this amount she referred me to legal. She didnt even know the amount is written anywhere she just mentioned the policy she was not providing to me.

Today 24 October I call the legal lady she was very nice which is not what I got the previous day. She explained and emailed me the policy which is what I wanted and I did not have an issue paying the R870.

I call customer care and organise for my tracker to be removed and the lady tells me that the R870 I can set up a payment plan so that I dont pay it all at once and she also says it will be debited on the next debit order which is in November.

She transfers me to account department, the account department guy I explain to him that I want to do a payment plan for 2 months(November and December), his name is Tebogo by the way. He tells me that payment plan wont be possible since my plan will be put on hold and I wont get any service, I ask him how since the lady from customer care said it is possible and she did not mention anything about my plan being put on hold and not getting any service.

He starts to sound like he is frustrated with me that I am arguing about how they do things, I told him that , me being frustrated is because I have been getting different information from all this departments and it is getting frustrating. I then told him that him being frustrated because I am frustrated is telling me a lot about the company he then apologizes and explains and we sort the issue out. He then tells me that I need to speak to the scheduling team, I got the worst person ever, I even forgot her name that lady, she is rude and condescending, she was shouting at me when I told her not to raise her voice at me she starts talking so low I couldn't hear anything, then I told her I need to speak to the manager, I am not sure she did transfer or what because I got cut off.

I need to collect my car tomorrow but I am not getting help at all.