Worst Customer Care

I hope this message reaches you with the utmost urgency. I am writing to express my deep dissatisfaction and disappointment with the level of service I have received from Cartrack.

It's been two weeks since the scheduling department promised to come install 7 tracking units in our fleet and that hasn't happened till today when we follow up we are told that the technician is busy with installation and will be done in the next 5min. Our fleet personnel has been waiting for the mysterious person from car track since Friday 08:00 21st July 2023.

We already called Cartrack 7 times today and we were not assisted in fact even the manager was not professional in trying to get to the bottom of this matter. sadly they even hung up on me.

At this moment we really concerned that if we struggle to get installation what would happen in case of emergency would car track come rescue or they will be dragging their feet?

We are truly disappointed in the service we are getting from Cartrack as if we gonna be getting this service for free.