IS
Isabel S
1 reviews | Active since Jan 2012
18 Aug 2025, 14:08
WORST COMPANY TO DEAL WITH IN SOUTH AFRICA
I would please like to find out what is the purpose of a link service is to pay your account. I used that link to pay the account proof of payment was sent. Then on the 15th of August 2025, you dare to debit my account with R135.00, which was returned as there are no funds available, so the R115.00 for the return debit order, who is going to pay for that?
Your company is *********** to deal with people. You cannot even do one simple thing to allocate a payment that was done.
Then I have to explain myself to 5 different people because I can not be transferred to the correct department from the start. I hate dealing with Cartrack. It is the worst company to deal with in South Africa.
Helpful (0)
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Replies (2)
Cartrack's replyOfficial
18 Aug 2025, 14:32Good day Isabel Schoeman,
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply18 Aug 2025, 14:32
Official
Good day Isabel Schoeman,
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
IS
Isabel S's updateReviewer Update
21 Aug 2025, 12:53Good afternoon
Just to add insult to injury. My bank account has been debited again with an amount. This has now happened twice after the account has been settled. My bank keeps returning the amount as the is no funds i the account available .
I want to know why the debit order has not been cancelled from Cartrack side, and who is going to pay back the return fees. As your account is uptodate and I don't owe you a cent. You as a matter of fact owe me R0.95 cents. That my account is in credit with you and now the bank charges will aslo be added to you account that you owe me.
Just to add insult to injury. My bank account has been debited again with an amount. This has now happened twice after the account has been settled. My bank keeps returning the amount as the is no funds i the account available .
I want to know why the debit order has not been cancelled from Cartrack side, and who is going to pay back the return fees. As your account is uptodate and I don't owe you a cent. You as a matter of fact owe me R0.95 cents. That my account is in credit with you and now the bank charges will aslo be added to you account that you owe me.
IS
Isabel S's update21 Aug 2025, 12:53
Reviewer Update
Good afternoon
Just to add insult to injury. My bank account has been debited again with an amount. This has now happened twice after the account has been settled. My bank keeps returning the amount as the is no funds i the account available .
I want to know why the debit order has not been cancelled from Cartrack side, and who is going to pay back the return fees. As your account is uptodate and I don't owe you a cent. You as a matter of fact owe me R0.95 cents. That my account is in credit with you and now the bank charges will aslo be added to you account that you owe me.
Just to add insult to injury. My bank account has been debited again with an amount. This has now happened twice after the account has been settled. My bank keeps returning the amount as the is no funds i the account available .
I want to know why the debit order has not been cancelled from Cartrack side, and who is going to pay back the return fees. As your account is uptodate and I don't owe you a cent. You as a matter of fact owe me R0.95 cents. That my account is in credit with you and now the bank charges will aslo be added to you account that you owe me.