CB
Chadwick B

1 reviews | Active since Jun 2023

20 Jun 2023, 14:21

WORST COMPANY TO DEAL WITH

1.)On the 7th June 2023 I took a contract with Cartrack only to find out on the 17 th June 2023 that the sales agent Sanele Msibi **** that i would have live tracking as i made it clear thats what i wanted not GPS pinpoint location. 2.)Then they tried putting through 2 debi checks on my account. 3.) After the fitment of the trackers on the 3 motorcycles it even got worse the 1 bikes tracker just had no gps and the other 2 showed wrong locations and every time i called all i got was they will reboot. 4.) On 17 June 2023 they finaly decided to schedule a technician for the bike without Gps and wanted me to pay for a call out fee for the other 2 bikes. when i explained to the technician what i asked for he told me that they don't provide live tracking as i asked for.He contacted a sales agent which confirmed that they do not provide live tracking. 5.) That was the last straw so on the 19th June i sent a email to cancel the contract with immediate effect and for them to remove the trackers asap. 6.) today 20 June 2023 still no reply from any sole at this company so i called them only to be told they will not cancel the contract until they receive payment of R6600.00. which I told them will never happen. SO MY QUESTION TO CARTRACK IS DO YOU REALLY THINK YOU CAN RIP PEOPLE OFF AND GET AWAY WITH IT - THINK AGAIN

0
Replies (3)
Cartrack
Cartrack's reply20 Jun 2023, 14:44
Official
 
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards 
The Cartrack Team 
CB
Chadwick B's update22 Jun 2023, 13:04
Reviewer Update
WORST COMPANY TO DEAL WITH - CARTRACK

Your bod reply is a joke. Please if this was a human that rep**** surely you should know that when replying to a client the correct way to end your reply is by putting your name ,surname and contact details.

Again it has been proven how bad CARTRACK'S service is .I have had no call nor email regarding
my complaints . PLEASE STOP TELLING THE CLIENTS THAT YOU WILL ESCALATE OR INVESTIGATE BECAUSE IT NEVER HAPPENS.

This is the 4th day and the cancellation of the contract and debit order ( You received it 19th June 2023) has not been processed this was confirmed by Nadia Goldstone today and the trackers have not been removed .

YOU HAVE UNTIL END OF BUSINESS ON THE 23rd JUNE 2023 TO REMOVE THE TRACKERS IF YOU FAIL TO DO SO I WILL HAVE THEM REMOVED AND COURIERED BACK TO YOU.
AND LET ME MAKE IT VERY CLEAR I WILL NOT ACCEPT RESPONSIBILITY IF THEY ARE DAMAGED.

FYI - the debit order has been stopped and cancelled at my bank.

CB
Chadwick B's update22 Jun 2023, 13:11
Reviewer Update
Just in case you don't have my details :
Chadwick Benton
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