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Ongezwa R

1 reviews | Active since Oct 2019

24 Aug 2021, 07:45

Worst car tracking company go elsewhere

I sold my car in Feb 202, I then called car track to cancel my subscription with them as I no longer had the car under my care. I was told I need to pay R2650 for early cancelation, I asked why as I am no longer using the service, there is no car? Iwas told this is due to a contract I have with them.

This contract I am being told about, I never received as the car in question was installed with a tracking device by the insurance company. NO INVOLVEMENT FROM ME, it's also evident in that there is no proof of this contract (I have requested it numerous times, with no luck).

Why should I pay for the future service I will not even receive. I was also told this vehicle's device is faulty further indicating offering of this service will now be impossible, as I no longer own this car I have no power over it.

I have received so much harassment from the company regarding this unjust payment, with them not even meeting their end of the stick (proving there was a contract). They have now sent communication stating they will be handing me over to the credit bureau, but I don't even owe them.

WORST WORST COMPANY.

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Replies (4)
Cartrack
Cartrack's reply24 Aug 2021, 09:21
Official
Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team
OR
Ongezwa R's update24 Aug 2021, 09:29
Reviewer Update
I hope it will be resolved
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Ongezwa R's update25 Aug 2021, 10:31
Reviewer Update
I got recordings I can't play. Can I get them is a more friendly format that I can play on either my pc or phone
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Ongezwa R's update25 May 2022, 10:26
Reviewer Update
This matter remain unresolved to this day. I got an sms noting I will be blacklisted, yet cartrack has failed to prove I owe them anything.

WORSE SERVICE EVER, I regret ever looking in their direction.