Worst Call center Service

The call center is the worst, no one wants to do their job, they are lazy and all they car about is when can we debit, in November I was told that my account was in arrears with 386, I made an eft and still got debited, I received a call towards the end of November that my account is in credit xmxan they use it for the December premium, I agreed but still got debited again in December, there are two amounts under my profile which is 185 and 235 which I don't understand why, I have been calling to get clarity but no one wants to take the responsibility to investigate, their services is the worst all they care about is money not customer service