NS
Natasha S

1 reviews | Active since Jan 2022

13 Jan 2022, 11:10

Worst after sales service ever.

I wish I could give them a negative rating number. We have been with cartrack for over 2 years and we constantly have issues with them. Current issue: We are paying for 2 vehicles we no longer own cause Cartrack never advised us that the unit needed to be transferred. Instead they just registered us as new users. We have been pushed from pillar to post trying to resolve this with no luck. They are just happy to debit us. Also recently sold another vehicle. Their service agent pitched up at the dealer. He could not even locate their device and just left. The vehicle was sold and Cartrack expected us to trace the vehicle for them????? Then we had a driver who was involved in an accident. It took Cartrack over 5 days to give us a report - their system was offline, but never bothered to send the report when they came back online until queried again. Useless. I really wish MiWay would not force us to use CarTrack.

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Replies (2)
Cartrack
Cartrack's reply13 Jan 2022, 11:45
Official
Good day,
 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team
NS
Natasha S's update13 Jan 2022, 11:48
Reviewer Update
I am not going to hold my breath.