WD
Waldo D

1 reviews | Active since Aug 2019

06 Feb 2021, 10:15

Worse Tracking Company Ever

Took their R199 product in June and I was told that I will get hijacking’s hotspots alert and overspending alerts.

Realized that this was not happening, so I tried contacting them and could not get hold of anyone

Decided to stop paying my premiums and their account department contacted me and I explained with I did not pay

They promised to assist me regarding this abs I paid Called everyday and no one was able to assist me

Stopped paying and they called again from the account department and I told them that I’m not paying until they give me what I’m paying for which are these alerts

Five months down the line I don’t have those alerts

Yesterday I told them that I want to downgrade since they are failing to provide them to me

Cartrack told me that I should pay them for failing to assist me with the alerts R350 or I pay cancellation fee

I would not advise anyone to take the product at all

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Replies (1)
Cartrack
Cartrack's reply08 Feb 2021, 09:27
Official
 Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team