WORSE SERVICE EVER

I was with Cartrack from about 8/9 years, My three year contract eventually ended and I was on a month to moth contract for about 5 years until a cartrack consultant contacted me and insisted that my insurance company required a new device(communication i did not get from Miway) by that time I had already been with Miway for 2 years or so but she insisted that she got my details from Miway and that this is their requirement. I believed her and gave her the go ahead. The vehicle was written-off I think a week later, I communicated this with Cartrack and did an enquiry with Miway about the tracking device, they knew nothing about what she had told me. I asked Car track to investigate this and they promised to get back to me about it. I still haven't received feedback since Feb/March 2024 but continued paying the account, mind you I paid the account but kept following up on the progress of my complaint and nobody called me back and eventually I decided that I'm going to stop paying that way they will contact me and resolve my complaint. They keep calling for the unpaid premium and every time they call I have to explain that I lodged a complain numerous times and I'm still waiting for feedback, Nobody has contacted me regarding the recording and my complaint and the recording. I don't think I would ever make use of them and I would recommend anyone to them.