Worse Service ever

Worst service ever. 1. I have a credit on my account after I was wrongfully billed. After few months, they still did credit it. I called and was told, i had to call before they could credit it to my account, and I was promised that the next debit will be minus the credit. That was a lie, because they debited my account more money even though they owe me.

2. I couldn't locate my can online, I called them and was told, they have rebooted the service on their side and it will update by end of day,and that never happened. Gave them more than a week, hoping they'll call to make other arrangements, and that never happened. I then called,and was told the device is faulty, so someone will call to schedule replacement. I was called 3 weeks later to be told that a technician will come to me on Friday 29 May 2020.

I waited the whole day without any luck, not even a call. They only decided to call me on the Friday of 5 June 2020.

The lady was very rude. She told me that she wants to schedule a replacement of the device, and I told her that I have been waiting for your technician the friday before, and she said that's not possible because there was no booking. And the she said she wants to make a booking for next week, I said ok. and then she said the technician will come on the 15th, I asked her to wait so I can check the calendar, after checking the calendar, I said hello, and she hang-up on me, never called back. Checking the calendar didn't even take 20 seconds.

Worse part is that I am still being billed, even though the device is no longer working,though I have reported it for more than a month.