Worse service ever

For over 2 weeks, from 13 Jan 2023, I asked for a removal of a tracking unit from my sold vehicle into a new one. To this day day, no removal, meaning no installation into my new vehicle. I am running a risk of insurance not paying my claims should I loose my car in the process.

They have already debited my account for the removal fee

Every time I call the scheduling no one gives me an answer for their delay. All they can say is to say "we are escalating". They all refuse to provide call references

With this very bad service, who should trust them to recover our vehicles once ******?