K
Kwanele
1 reviews | Active since Dec 2025
05 Dec 2025, 08:39
Worse experience, th...
Worse experience, they sold me the wrong package and did nothing to rectify it or take accountability.....after i waited for a week for the technician to come I was told that my packed did not include a dashcam but it did, i have to call again and be transferred to 5 different people only to be told to wait for another week again as there is no technician available, i was told to drive to pinetown to one of their fitment centres which approximately 45min away
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Replies (2)
Cartrack's replyOfficial
05 Dec 2025, 08:57 Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Best regards,
Cartrack's reply05 Dec 2025, 08:57
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Best regards,
K
Kwanele's updateReviewer Update
05 Dec 2025, 16:56In the morning i had sent through this review
And i had a response from Cartrack company where they called and apologised for the experience, i had hope and thought maybe i should give them another chance. They promised to have a technician by me at 13:20, and there was no technician in sight.....after that i was told that another technician would come through at 14:40 and not to my surprise no one showed up. When i called i was told that the technician had cancelled however no one informed and i have been waiting the whole day, now this is the 2nd day of my time which has been wasted. When i requested to cancel the entire contract i was put on hold for over 6 minutes with no response..... throughout this whole experience i have already spent over R100 of airtime trying to sort this out however there is still no luck. Pure headeache, and still there is no way forward.
And i had a response from Cartrack company where they called and apologised for the experience, i had hope and thought maybe i should give them another chance. They promised to have a technician by me at 13:20, and there was no technician in sight.....after that i was told that another technician would come through at 14:40 and not to my surprise no one showed up. When i called i was told that the technician had cancelled however no one informed and i have been waiting the whole day, now this is the 2nd day of my time which has been wasted. When i requested to cancel the entire contract i was put on hold for over 6 minutes with no response..... throughout this whole experience i have already spent over R100 of airtime trying to sort this out however there is still no luck. Pure headeache, and still there is no way forward.
K
Kwanele's update05 Dec 2025, 16:56
Reviewer Update
In the morning i had sent through this review
And i had a response from Cartrack company where they called and apologised for the experience, i had hope and thought maybe i should give them another chance. They promised to have a technician by me at 13:20, and there was no technician in sight.....after that i was told that another technician would come through at 14:40 and not to my surprise no one showed up. When i called i was told that the technician had cancelled however no one informed and i have been waiting the whole day, now this is the 2nd day of my time which has been wasted. When i requested to cancel the entire contract i was put on hold for over 6 minutes with no response..... throughout this whole experience i have already spent over R100 of airtime trying to sort this out however there is still no luck. Pure headeache, and still there is no way forward.
And i had a response from Cartrack company where they called and apologised for the experience, i had hope and thought maybe i should give them another chance. They promised to have a technician by me at 13:20, and there was no technician in sight.....after that i was told that another technician would come through at 14:40 and not to my surprise no one showed up. When i called i was told that the technician had cancelled however no one informed and i have been waiting the whole day, now this is the 2nd day of my time which has been wasted. When i requested to cancel the entire contract i was put on hold for over 6 minutes with no response..... throughout this whole experience i have already spent over R100 of airtime trying to sort this out however there is still no luck. Pure headeache, and still there is no way forward.