Worse customer service, ***********

I've been a loyal customer with cartracker for 2 and 1/2 years without any claim or any service rendered, late in September 2023 I called their office for termination of my contract due to that I was moving to other insurance company that has it own tracking company. I was told that there were a cancelation fees, thou I was not happy but i accepted that, the cancelation fee was R2800. And was told that someone will call me for payment arrangements after cancelation letter forwarded to me. Surprisingly before all that happened Cartracker decided to go to my bank account and debit two transactions of R504, on the month end they did the same thing of two transactions. I called their office on the above but couldn't get any explanation. I then made payment arrangement on the outstanding R800 guese what they debited that R800 and more. And again I had to call them for my refund, till now have not receive my refund. Cartracker really messed up with my budget what they did put so much strain on me and my family. I wouldn't recommend anyone to cartracker. So *********** and worse customer service