MM
Mbhekeni M

1 reviews | Active since Nov 2012

05 Jan 2023, 12:03

Worse client service ever!!!

I have had my vehicle for for 4 weeks now and cartrack is yet to install a track unit on it. I had travelled to KZN and was there for 2 weeks and asked them to install the unit in KZN and that never happened. I am now back in Gauteng and have informed cartrack and they are yet to install the unit instead they are trying to book me a day which is 7 days away.

to make matters worse, I received call from them and when I am trying to vent my frustrations to the lady and she told me she will HUNG up the phone as I was talking and that's what she did!!!!. She HUNG up because I was complaining.

0
Replies (2)
Cartrack
Cartrack's reply05 Jan 2023, 14:42
Official
Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards 
The Cartrack Team
MM
Mbhekeni M's update05 Jan 2023, 15:29
Reviewer Update
I don't need investigations. I need a tracker fitted in my vehicles. if you don't do it by tomorrow then BYE.