Worse after Service by CarTrack

I was called by Car track sales person. She sold me my car track contract, at this point all looked hopeful.

Problems started when they took over a week to install my tracker. Keeping me waiting.

After installation, tracker was faulty. I kept calling the call centre complaining that the tracker is mul****ioning. Mainly, if I were to track my car now that I parked, it will say it was parked 2 hours ago.

I kept calling. Customer service tried more than 3 times to reboot it on their system with failure. I was then told that I must wait for an arrangement of Technician to come check this problem. Further more that the matter will be treated as an extreme urgency. I waited, on the fifth day. I realised no one is calling, I called. My call got cut.

I then opted to exercise my right to cancel the contract 1. As per Cartrack terms and conditions. 2. Also as per my rights as a consumer. 3. As per consultant who explained contract to me. The call to cancel was also cut. I realized it was getting late. I wrote Email of cancelation and sent it, later on day 5 I received Ticket and confirmation that i will be called. 48 hours later I wrote follow up email requesting for a unit to be removed from the car urgently. Once more, a ticket and confirmation that i will be called.

Then all went quiet 2 weeks later, a gentleman called to say he is assisting me with my cancelation. He however didn't have my cancelation letter, he had a follow up letter. He disputed that I canceled within 5 days.

I assured him that i have proof of cancelation within 5 days He promised to send me email and assured me that if I were to send proof of cancelation within 5days he will assist to cancel.

I wrote and sent proof of cancelation to the to email. To my surprise days later, I received an email saying I can't cancel because my contract had no 5 days cooling period.

Im told I am liable for full contract.

This is the worse service i received. Disappointing even more is i am still stuck with faulty tracker in my car.

Thokozani Msomi *** ***.