World's worst Car Tracker company in the world

Absolutely horrible service. Would not recommend this company to anyone.

From the time that I have had this unit installed in Feb of 2025 I have had endless issues with units failing, systems not updating etc

When signing the contract I was told to test the car watch system every month and the unit every 3 months, only to call the company to be told by the call center that checking car watch is not a thing and will not be noted down.

System malfunction and not picking up car location, and when reported all car track does is say sorry let's try rebooting the system and if it doesn't come right then we will send out a technician. Once rebooted it starts to work correctly and fails soon after and then the cycle continues, this has been going in for months

And the cherry on the top was today's event. I needed to move the car that has the tracker. Checked the app and saw that the car was unarmed even though, I know the car had been armed from its previous drive as, this is now checked properly since the numerous issues. So I proceed to start the car and move it in my yard. Continued with my work around the yard as the day went on. After 2 hours of doing whatever it may be, I come back inside the house only to see Car Track had called me 2 hours ago and twice.

Asked my wife if she had gotten any calls from them as they never got ahold of me, she had not gotten a call. So I called Car Track back to find out what is was for and to be told that it was an alert from my car watch that my car was being started without being deactived. And, this is what gets me really upset, firstly this is the car driven 99.9% of the time by my wife and we have put in the request that they call her first if any alerts go off, as her knowledge of what's happening with the car would be more accurate. This is still failed multiple times. Secondly they had received a notification that could have been my car being ******, could not get a hold of me after 2 calls, made no attempt to contact the secondary number, no escalation of the matter. What if my car was really ******, 2 hours and it would have been gone for good. What if I was hijacked with the car and couldn't answer that call. Car Track offers nothing but apologies and empty promises. Car Track is the world's worst tracker company in my opinion, I want to cancel my contract with them immediately but keep getting told I would have to pay a R2000+cancelation fee, even though they are unable to provide me with a proper service, so unless I find a way out of it, I'm stuck in a 3 year contract with a ******* Tracker that I am counting the days till I get to rip it out and throw it in the bin were it belongs

On another note, this is my second complaint on hello Peter about this company, I was contacted by the company after my first one but had requested that I be called back either at my lunch break or after work as phones are not permitted during working hours, after giving the times to call, I was never contacted again.

So can someone from Car Track that can actually make this misery go away and help me get as far away from the company,please give me a call.