******* who hide behind smart mouthed contact center agents.

I am writing to express my extreme dissatisfaction with the services provided by Cartrack, Cartrack. Despite canceling the service in January '24 well within the stipulated time frame and being assured of a fee-free cancellation for my month-to-month contract, I was unjustly charged a cancellation fee.

To make matters worse, when my vehicle broke down and the battery was removed, neither was I contacted by Cartrack nor was there any proactive effort to address the power disconnection. Shockingly, a rude agent insisted that it was my responsibility to test their unit, displaying a blatant disregard for customer service.

Furthermore, the failure to send automated KM traveled reports to my insurer raises serious concerns about the reliability of your services. In addition, the tracking feature proved to be unreliable, placing my vehicle in the middle of nowhere, far from its actual location.

This level of incompetence and negligence renders the service you offer completely useless and unacceptable. I refuse to pay for a service that not only failed to meet its obligations but also caused unnecessary stress and risk during a breakdown situation.

I demand immediate attention from your CEO to address these concerns. It's time for your company to step out from behind the call center and take responsibility for the ********* business practices and subpar services that I have experienced. I expect prompt resolution and a direct response from your CEO to discuss these matters without further delay. Cartrack continue to ***** money from my account (debit order run twice this month and on days not agreed in the contract) - Matter will be handed to the Ombudsman for mediation.