Where is my recording???

It’s surprising yet highly disappointing that a company like yours can fail to do one simple think but quickly jumps to the difficult parts. I’ve been answering numerous calls from you requesting a recording from 18 October 2023 which will state whether I am liable for that fee or not. To date still I have not received that recording yet you keep telling to pay. You said the recording will be made available at client’s request but for the past three months you failed to do so. Just last week Tuesday I spoke to your agent again reminding them that I requested a recording but instead of sending a recording email you send me threatening emails. Wow!!