WHEN THINGS GO WRONG, THEN YOU FIND OUT WHAT YOUR WORTH AS A CLIENT IS.

I have been a Cartrack client for close to 10 years. For most of that time, when everything went well, cars not ****** etc, they would have received a five star rating from me.

My Hilux was ****** in Sandton in November 2025. It was fitted with two Cartrack devices. I further received a letter from the company when installing the devices stating that their devices had their own "Early Warning Feature" - "Early strip warning event (tampering with unit)". etc

On the day - The last time they received any kind of communication from my vehicle, was at 8:09 that morning, confirming the position where I parked it. I arrived back at the spot where I parked my vehicle at 09:40, only to find an open space where my Hilux stood. I immediately contacted Cartrack and that's the first time that the became aware that my vehicle was ******.

The bakkie was found in Soweto late that same afternoon ( I think by SAPS) - completely stripped and ditched on a road. It was taken to the Lenasia impound.

When I went there, people in the industry were very helpful and assisted where they could. One gent point to an item on my back seat and said " That is your Cartrack device. The ******* cut it out before they even dove off in your bakkie." He does not work for Cartrack, but being in the industry, I must concede that he knows a busload more of these things than what I do.

So why did the Early Warning Feature in my Hilux not work? I was as the crow flies 100m away from my bakkie and could have been there within 5 minutes, interrupting the theft or at least confirm to Cartrack immediately that the vehicle was ******. Not an hour and half later as it played out.

So I tried to get feedback from Cartrack on these concerns by first calling the call-center. It felt like I spoke to every person in every department, except perhaps the cleaners. "We'll escalate the matter and give you feedback. That feedback never came.

I then went to the Nelspruit branch and spoke to the manager - Christo, giving him all the printouts and all the facts. He promised to send it on to the applicable people at head office and give me feedback. I followed up another 5 times. Till today NO FEEDBACK.

I also spoke to 3 different consultants in the last two months that phoned me, mostly on why I cancel my remaining contracts with Cartrack. They all promised that I will get feedback - yet Cartrack remained dead silent.

The people mentioned here were told that I an going to write a review on HelloPeter, but apparently it does not matter. As the one gent said : You are one of 15 million clients...

I recently saw on social media that another 167 clients took Cartrack to the National Consumer Commission. I do not know what its about, but it does show that I am not the only unhappy customer. https://www.youtube.com/watch?v=sGNU-zUHdEU

The least that the company could have done, was to give me feedback. Instead they choose to flat ignore me as a customer as if I never existed.