when i had a problee...

when i had a probleem with my unit that was installed i had a problem with them not updating the adres to go out to after 3 days a teknition calls me saying that he is here to do the installation for me ok after i give him my adress he did not even know what to do becouse his jobcard with my name and number is there but diffrent car make i phoned around 100 rand airtime to cartrack the tecnition was friendly but the afr lady at middelburg scheduling dep bad keeps interupting me while im bussy talking verry sad really i pay for a service and only headoffice jhb is helping middelburg poor poor poor service