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Stefan M
1 reviews | Active since Dec 2017
15 Jan 2026, 15:54
What horrible service
I login to my account, only to notice that the device fitted doesn't respond for the last 65 days, but monthly you want your subscription fees of R209.00.
I contacted your call centre 3 times yesterday and I had to hold the line for more than 8 min on each call, now today Edward the technician was supposed to come and repair or sort out the unit at 15:00 and it is now 15:53 and he is still not here.
Please remove your device and cancel my contract, I only pay for a service and currently cartrack doesn't offer that.
To think I'm an ex-employee of your company, shocking service
Helpful (0)
Replies (4)0
Replies (4)SM
Stefan M's updateReviewer Update
15 Jan 2026, 15:55What if my vehicle gets ******, will they pay out R150 000 as they advertise?
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Stefan M's update15 Jan 2026, 15:55
Reviewer Update
What if my vehicle gets ******, will they pay out R150 000 as they advertise?
Cartrack's replyOfficial
15 Jan 2026, 16:09 Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply15 Jan 2026, 16:09
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
SM
Stefan M's updateReviewer Update
15 Jan 2026, 18:29With all honesty, not even a courtesy call - Best would be, take your 36month contract and keep it, come and get your unit, or I will remove it myself and then you can collect it on my side walk or I will come and hand deliver the unit back to you at Cartrack corner in Rosebank cnr Jan Smuts
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Stefan M's update15 Jan 2026, 18:29
Reviewer Update
With all honesty, not even a courtesy call - Best would be, take your 36month contract and keep it, come and get your unit, or I will remove it myself and then you can collect it on my side walk or I will come and hand deliver the unit back to you at Cartrack corner in Rosebank cnr Jan Smuts
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Stefan M's updateReviewer Update
19 Jan 2026, 11:06Still no response - I will send an email to Zak Calisto and Juan Marais
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Stefan M's update19 Jan 2026, 11:06
Reviewer Update
Still no response - I will send an email to Zak Calisto and Juan Marais