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Nanette R

1 reviews | Active since May 2013

14 Jul 2016, 12:04

What does Cartrack offer that sets them apart from the rest?

<p>So this is the slogan that they use on their website. What do they offer:</p> <p>*Lack of client service</p> <p>*Lack of communication</p> <p>*Lack of assistance</p> <p>For more than a week we have been trying to get hold of them to arrange for their technical department to come and fix a faulty remote. Clearly they are not interested in maintaining their current business since you barely get hold of their help desk, the fleet department don't answer their phones, the on line help just gives you a name of "who you are speaking to" and then never responds.</p> <p>For anyone reading this - PLEASE don't use Cartrack as a service provider. Seek alternative options</p>

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Replies (1)
Cartrack
Cartrack's reply29 Jul 2016, 13:47
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.

Client Services have been in contact with you in order to resolve.

Kind regards,
The Cartrack Team