**** - What am I paying for?!

I’m confused about what I’m paying for. My car was in an accident and there was no communication from Cartrack indicating anything was wrong. The car was written off and stripped, but the tracking device didn’t alert me, unlike Bidvest’s system. Since it’s a small debit order, I forgot to inform Cartrack that the car was written off. When I did inform them and requested a new tracker installation, it became a real hassle. Despite this, they continue to debit my account even though I don’t have a tracker in my car. Now I have an appointment, I’ve been waiting for a technician to come to my house, but he’s now 3 hours late.