RC
Reghart C
1 reviews | Active since Mar 2014
03 Jul 2020, 16:24
What a stupid decision it was to join CARTRACK.
Wish i knew your service is this **** before joining, my device has been faulty since it was installed. You do not respond to emails and when i call you promise to call back but you don't. Hopefully this message will assist others to think twice before thinking or making a decision to try out a different tracking Company.
Helpful (0)
Replies (4)0
Replies (4)
Cartrack's replyOfficial
05 Jul 2020, 15:26 Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Cartrack's reply05 Jul 2020, 15:26
Official
Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
RC
Reghart C's updateReviewer Update
05 Jul 2020, 21:21I'm really looking forward to this being resolved... You are welcome to contact me anytime tomorrow.
RC
Reghart C's update05 Jul 2020, 21:21
Reviewer Update
I'm really looking forward to this being resolved... You are welcome to contact me anytime tomorrow.
RC
Reghart C's updateReviewer Update
14 Jul 2020, 10:21SO after my new review was removed this morning, let me explain again. Firstly you send a technician to install a device who comes late for the appointment due to getting lost on the N3 and then he does a rush job and uses the wrong supply of power to the device, then the next technician fixes the problem. I asked the technician about the app and reporting and he could not answer my questions so i asked that he requests that somebody calls me and explain my questions. I've send emails to ask for more information regarding the package that i'm on but no response. Cartrack has no customer service and i'll never recommend anybody to make use of this rather do your homework and make use of a service provider who actually cares about you and your vehicle. and ps. Your technicians should be trained to use sanitizer and wear their masks in a proper manner not wait for the customer to ask them to.
RC
Reghart C's update14 Jul 2020, 10:21
Reviewer Update
SO after my new review was removed this morning, let me explain again. Firstly you send a technician to install a device who comes late for the appointment due to getting lost on the N3 and then he does a rush job and uses the wrong supply of power to the device, then the next technician fixes the problem. I asked the technician about the app and reporting and he could not answer my questions so i asked that he requests that somebody calls me and explain my questions. I've send emails to ask for more information regarding the package that i'm on but no response. Cartrack has no customer service and i'll never recommend anybody to make use of this rather do your homework and make use of a service provider who actually cares about you and your vehicle. and ps. Your technicians should be trained to use sanitizer and wear their masks in a proper manner not wait for the customer to ask them to.
RC
Reghart C's updateReviewer Update
14 Jul 2020, 22:27It seems like Hellopeter will be my first line of communication if i need service delivery from CARTRACK, somebody phoned me earlier today and explained the details of my package, when logging in to the website to download reports there's no data of my vehicle. Called the 24 hour and they transferred me to fleet department where they have one person on standby he did not answer when i called at 20:32 and again at 22:07 i gave my number to the control room operator after calling with no answer twice and requested that they ask the person to call me back still nothing. Why have one person on standby when he's on the phone for almost two hours. AGAIN THANK YOU CARTRACK DISAPPOINTMENT AFTER DISAPPOINTMENT!!!!!!! Hopefully a miracle will happen and i'll be able to post good reviews in the future.
RC
Reghart C's update14 Jul 2020, 22:27
Reviewer Update
It seems like Hellopeter will be my first line of communication if i need service delivery from CARTRACK, somebody phoned me earlier today and explained the details of my package, when logging in to the website to download reports there's no data of my vehicle. Called the 24 hour and they transferred me to fleet department where they have one person on standby he did not answer when i called at 20:32 and again at 22:07 i gave my number to the control room operator after calling with no answer twice and requested that they ask the person to call me back still nothing. Why have one person on standby when he's on the phone for almost two hours. AGAIN THANK YOU CARTRACK DISAPPOINTMENT AFTER DISAPPOINTMENT!!!!!!! Hopefully a miracle will happen and i'll be able to post good reviews in the future.