What a horrible 4 years experience

I am actually astonished by car track services! My account was supposed to be credited a month ago but still hasn’t. I’ve called accounts and every consultant from customer service but no one seems to actually work! My account is debited 2 or 3 times a month! All I do is return the stupid debit orders! Doesn’t this company actually have compliance and quality? What the hell? Then I chat to them on WhatsApp and it doesn’t even get worse than this. OMG!!!!!!!!!!!!!!!!! Can this issue be sorted out