What a dissapointment - left next to the road after an accident.

I was involved in an accident on 9 September 2019 just before 7:30 on my way to work.

I pressed my panic button and....... Nothing.... No call, no message...

When my husband informed them of the accident when I was in the ER Room due to my injuries they did not even phoned back as the call centre agent told them they would do.

I received a phone call from Cartrack on the 18th wanting to sell me additional products. To the poor sales person's dismay I told him exactly how Cartrack abandoned me after my accident and that he was the first call I received after the accident.

He advised that I phone the Call centre ***. Oh boy was that fun and games. In 2 days I think I have been transferred to every possible irrelevant department possible.

My main aim was to inform them that they must remove the unit from the vehicle before they s**** the vehicle, and to cancel my contract because they breached the contract the moment they did not phone me when I pressed my panic button.

In 2 phone calls I realised that there was no real integrity at play here and the following was very clear:

1. They don’t care. Not one of the members that I spoke to even asked if I was ok. What if I was hijacked and kidnapped and that was my lifeline to see my husband and kids again.

2. They never phone back regardless which department you leave your details with.

3. The control room member could not even tell me if my tracking unit or panic button was active at the time of the accident. I wonder how many other units they give the “eish” response to and then have the audacity to tell me they don’t know if the unit is active. I pay my subscription every month so would just assume that a company that literally have your life in their hands should know their units are in working condition.

4. They are only concerned about money. They tell me that I will have to pay a cancellation fee, but who would they have claimed that money from if I succumbed to my injuries or were hijacked left next to the road ****d and shot?

It is so scary and disappointing that the sales people that sell this product make it out to be the best thing since sliced bread but when you really need them they disappear.