waste tracking company

I was hijacked on the 11th of December 2019 with guns and knives, called cartrack with 5minutes and the did not respond nor provide me with the feedback. As ppromised to everyone, I called several times to get a feedback about my car. The consultant always says the Supervisor will call me back, to date I had to call again daily to get the way forward, same response. As I was shot by the hijackes, I couldn't attend the matter everytime and was not at work.I called them on the 20th of January to request a warranty form to claim the 150k, Guess what, a guy called Johnny Smith sent me an email saying things I never heard and saying I wont qualify since I did not request in 30days. this is his email that he sent me below with his signature: "Good day

In accordance with the Cartrack Service Agreement entered into on 05 November 2018, the Limited Recovery Warranty is subject to specific terms and conditions set out in clause 10, which state, inter alia:

10.4 Exclusions: This warranty shall be invalid if: 10.4.12 the claim under this clause 10 is not made by the Client in writing to Cartrack within 30 (thirty) days of the Loss.

You have not submitted a claim to Cartrack within 30 day of your loss (11 December 2019).

We regret to inform you that you do not qualify for the Limited Recovery Warranty. Kind regards,

Johnny Smith Recovery Manager 11 Keyes Avenue, Rosebank, Johannesburg Tel: +***0 ext 3205 *** www.cartrack.com NOTE: This e-mail message is subject to the Cartrack Group disclaimer see http://www.cartrack.co.za/disclaimer.html