Warranty Claim - Cartrack

<p>I really do not understand why we pay for certain services within RSA, I've been with cartrack for several years now however my loyalty and support to them means nothing. My bakkie was ****** on the 05th May 2017 which is still not recovered and I had to submit all the required documents regarding my warranty claim off which that was done on the 06th of June 2017. Ever since the submission, I haven’t heard or receive any phone calls or being kept on the loop about the status of the claim but I find myself having to call and email them frequently to obtain an update. Till to date no phone calls to tell me whether they have stopped trying to trace my car or what, nothing. Why render a service that is not proactive but rather reactive? If someone told me this before I doubt that I would have entrusted them with my vehicles, what gets to me is the fact that I still retained my account with them and I have added more cars to this account but the service is still **********. I was working on my vehicle this past weekend and I had to disconnect my battery, I never received any phone calls to show that they are seeing tempering with my vehicle. I need someone to let me know what exactly am I paying for and why advertise something that’s false, I bought into your concept because I felt like you were better but clearly you are not. Please redirect my query to someone who will care enough to explain your claims process and the failure of services received from you company thus far.</p> <p> </p>