WARNING: WASTE OF TIME AND MONEY.

<p>To whom it may concern</p> <p> </p> <p>I am using this website as a last resort in what has been a fruitless attempt to obtain information from Cartracks *********** staff.</p> <p> </p> <p>Background:</p> <p>My vehicle was was ****** during an armed business ******* a few months ago. This occurred at approximately 7pm, shortly thereafter I contacted the callcentre to try to locate the vehicle but was informed that the tracker was not responding as it may already have been found and deactivated by the assailants. Throughout the night I contacted Cartrack multiple times to check if the status had changed however it did not. I then contacted my insurer and was informed that I would need a tracking report from my motor vehicle tracking company in order to claim. After some time I received this report and forwarded it to my insurer. Due to the fact that the tracker could not be picked up so soon after the vehicle was taken, my insurer further requested a report on when I had last tested the unit. The callcentre was able to tell me over the phone the specific date on which I had last tested the unit, however this is where my issue arises as I need this in the form of a document in order to submit to my insurer.</p> <p> </p> <p>For the past couple of weeks I have been trying to obtain this 2nd report from Cartrack but have found NO joy. I have been sent from pillar to post. I have called multiple times and emailed multiple members of Cartracks staff after being told to do so by the callcentre. I have been told that I would be sent the correct report only to find that they send me the report that I have already sent to my insurer. Just yesterday I was assured by a Chantelle Dippenaar and ********** I would receive it by the end of the yesterday, but have yet to receive anything.</p> <p> </p> <p>I have now been given until tomorrow (18/11/2016) to send this report to my insurer, failing which my claim will be rejected. Also note that my vehicle was found and is currently at the SAPS Vehicle Pound. As it was damaged I still need to claim from my insurer for repairs. </p> <p> </p> <p>If I do not receive this report indicating when my vehicle was last tested I will have no choice but to instruct my attorney to institute legal action against Cartrack.</p> <p> </p> <p>Regards</p> <p>Z Shaik</p> <p>On behalf of Rashida Mahomed</p>