Warning : Don't use Cartrack they are truly Pathetic & Disappointing

Appalling Service the past 2 weeks. I've had trackers on two vehicles for the past 3 years. The service was acceptable and I had the mobile app for tracking vehicles and trips. I approached Cartack ten days ago to add a new tracker to a third vehicle. I spoke to Miway and made the changes and arranged for an installation ((21/1). I also changed my packages as I was paying more than R300 per month for 2x vehicles. On Tuesday a Cartrack employee confirmed my installation, while during the week I received multiple calls indicating that I need a more expensive tracker, But this I did confirm with Miway. On Wednesday I heard nothing from the installer and when I called Cartrack indicated that no installation was scheduled (I do have the SMS) and they can only help me on the 29th of January, This no resulted in me not having cover for hijacking and theft for this period. At the same time I've lost my Mobile App functionality, for which I have paid for January. I was informed today by Cartrack Customer Care that I should not have had the Mobile Application for the past 3 years. My Agreement is up to January the 28th. '24. During the past week I've logged multiple tickets[Ticket#***} and sent multiple emails. I called Cartrack many times as they would not call me. I have recited my ID and Phone number and other credentials more than 50 times as I was passed from the one to the next department. Now I need to find another tracker solution and take the vehicles for removal and fitment of new trackers. Cartrack is not interested in retaining customer and does not have any customer relationship Ethos.