SV
S V

1 reviews | Active since Feb 2024

19 May 2026, 07:52

VIOLATING POPIA ACT AND REFUSING TO CANCEL THE TRACKER

I sold my car two months ago and Car track is insisting I still pay for the tracker even though someone else owns it now. Basically it's a major violation of the POPIA act that I can now track the new owner any time, because the tracker remains active in my name. I tried on numerous occasions to get it canceled but they insist I pay the full amount for the rest of the contract even if I don't own the vehicle anymore. Be ware of this company!!! When I sold a car before when I used Tracker, they canceled my contract without problems. Car track is violating the POPIA ACT !!!

0
Replies (2)
Cartrack
Cartrack's reply19 May 2026, 07:58
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team

SV
S V's update19 May 2026, 08:18
Reviewer Update
Yes you contacted me to try get me to pay the full amount for the rest of the contract and a reinstallation fee for a new vehicle. This DOES NOT SOLVE THE PROBLEM. I will just stop paying for the device. Have a good day.