TM
Thabisile M

1 reviews | Active since Mar 2020

07 Nov 2022, 08:52

Violaters of POPI ACT

I have to say that this company violates all the POPI ACT and doesn't abide by them. They installed a cartracker in my car without informing me or my concern as the car owner ,they just installed it .I got notified by an anonymous person,i also confirmed it with an agent that they have installed tracker on the 1/06/2022 by agent name Nqobile.I have liasing with agent Reginald from cartrack and sent him proof that I am the owner of the car. He told me that I should go to the nearest branch because if a technician has to come to me I will be charged.I asked him why should I come to them when they are the ones who did the wrong thing. I must waste my fuel for them. I have been followed anonymously by someone and feel unsafe. Ever since I said that he hasn't responded(5days).I need this removed from my car before I escalate it Further.I am not safe in my car and feel violated.

Regards Thabisile

0
Replies (4)
Cartrack
Cartrack's reply07 Nov 2022, 10:59
Official
 Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards 
The Cartrack Team 
TM
Thabisile M's update07 Nov 2022, 12:26
Reviewer Update
Good day
My one as the car owner is ID:***.My name is Thabisile I. Mbatha. You can also ask
Reginald Kubeka who I forwarded my id and proof of ownership of the car.

Regards
Thabisile
TM
Thabisile M's update10 Nov 2022, 13:49
Reviewer Update
I have not received feedback from cartrack ,which means they do no value safety of other people violated peoples privacy.I think I should take my matter to the next level.I need the ombudsman or open up a ***** case for Cartrack.

TM
Thabisile M's update10 Nov 2022, 16:29
Reviewer Update
I received a reply stating that cartrack has responded but they have not.I need this device removed asap.