CS
CONRAD S
1 reviews | Active since Jan 2011
26 May 2025, 14:03
Very unprofessional ...
Very unprofessional .. I phoned this morning to take out a contract with Cartrack . The lady said at 10 this morning I am allocated and Technician will phone me.. I Phoned 6 time and even time it's the same story we will phone u.. I tried again and the lady said to my nobody is allocated to me and the time is now 14:00 .. So from 9:30 nothing was being done.. And I shifted all my appointments for today because I was on for installation for today.. Very unprofessional.. I ask to speak to a manager but apparently there is not one available.. Shocking
Helpful (0)
Replies (3)0
Replies (3)
Cartrack's replyOfficial
26 May 2025, 14:34Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply26 May 2025, 14:34
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
CS
CONRAD S's updateReviewer Update
27 May 2025, 19:38Cartrack – Shocking Service & Endless Broken Promises
I’ve now made over 16 calls in 2 days trying to get a basic installation done by Cartrack. I was promised multiple times someone would phone me back—no one ever does.
I was told installation would happen yesterday, got an SMS that the technician was 10 mins away—he never showed. Today, I was again promised service “today,” confirmed the address, but still no one came.
When I finally spoke to a so-called manager, Ernace, he was rude, dishonest, and admitted he **** about why the technician didn’t come. He said I can’t speak to his manager because "he won’t call you anyway."
I had to rearrange my professional schedule for two full days and still have no installation. The new date is 29 May at 15:00, but even that “can’t be guaranteed.”
Cartrack, your service is disgraceful, and your customer care is non-existent. I demand proper service or will take this further through every channel available.
CS
CONRAD S's update27 May 2025, 19:38
Reviewer Update
Cartrack – Shocking Service & Endless Broken Promises
I’ve now made over 16 calls in 2 days trying to get a basic installation done by Cartrack. I was promised multiple times someone would phone me back—no one ever does.
I was told installation would happen yesterday, got an SMS that the technician was 10 mins away—he never showed. Today, I was again promised service “today,” confirmed the address, but still no one came.
When I finally spoke to a so-called manager, Ernace, he was rude, dishonest, and admitted he **** about why the technician didn’t come. He said I can’t speak to his manager because "he won’t call you anyway."
I had to rearrange my professional schedule for two full days and still have no installation. The new date is 29 May at 15:00, but even that “can’t be guaranteed.”
Cartrack, your service is disgraceful, and your customer care is non-existent. I demand proper service or will take this further through every channel available.
Cartrack's replyOfficial
28 May 2025, 14:12Good day Conrad,
Please be advised that we have escalated the matter and are confident it will be resolved promptly. We will continue to monitor the situation closely to ensure the fitment is completed as required.
Kind regards,
The Cartrack Team
Please be advised that we have escalated the matter and are confident it will be resolved promptly. We will continue to monitor the situation closely to ensure the fitment is completed as required.
Kind regards,
The Cartrack Team
Cartrack's reply28 May 2025, 14:12
Official
Good day Conrad,
Please be advised that we have escalated the matter and are confident it will be resolved promptly. We will continue to monitor the situation closely to ensure the fitment is completed as required.
Kind regards,
The Cartrack Team
Please be advised that we have escalated the matter and are confident it will be resolved promptly. We will continue to monitor the situation closely to ensure the fitment is completed as required.
Kind regards,
The Cartrack Team