Very unhappy

I am writing to express my extreme dissatisfaction and frustration with the service I have received from your company. On the 31st, my debit order for the tracker, priced at R218.90, was processed. However, upon consulting with one of your agents, I questioned the discrepancy in the debited amount, specifically the R218 that hadn't been debited from my account.

The agent proceeded to debit my account, but unfortunately, they took double payment, debiting R277.90 and R218. I requested a refund, providing proof of payment, screenshots, and statements, but I've been waiting for over 7-14 working days with no resolution.

Despite my efforts, I received a notice stating I need to pay R218, despite the error being on your company's part. I have since reversed the R218 debit, and then however I received a message on what's stating I need to pay R218.90

This is not the first time this has happened, and it's extremely frustrating to deal with, especially during this time of year. I would like to cancel my services with Cartrack immediately!