Very poor service with CARTRACK

I phoned through this morning , the call centre lady couldn't answer any question. I am scheduled for a refit of my unit on my car as it is not working. There system does not pick up anything, they have no idea who the Technician is or what time he will be here, Yet Boitumelo Molukeng said that she will email me by last week. ( ALL CALLS ARE RECORDED, LISTEN TO IT) The call centre agent didn't answer any of my questions, she asked is there anything i can help you with. You didnt help me with my first question how can you help with thew second. I wirked for Government for 45 years, all we had to do was put in the EMIS number in our computers or laptops and any school in SA with populate with all the relevant information. The IT side of this company doesn't know their job they are pulling the wool over your eyes. Please do not deal with this company as your CAR will never be recovered. Use TRACKER or NETSTAR or any other company. Trust me on this you will lose in the end because the owners of the company have no idea what their employees are doing. Please find another company , you will be grateful.