Very Poor Service received regarding CarWatch Cancellation Request

I am writing to formally express my dissatisfaction with the level of service I have received regarding the cancellation of the CarWatch service alert on my vehicle.

I have attempted multiple times to resolve this matter through your various communication channels, but unfortunately, I have not been successful. The assistance I received was not only unhelpful, but I also encountered unprofessional conduct and poor attitudes from some of your staff members. This experience has been extremely disappointing, especially from a service provider of your reputation.

I kindly request that my CarWatch service alert be cancelled with immediate effect and that I receive written confirmation once this has been done. I also urge you to address the service issues within your team, as no customer should be subjected to such treatment.

I trust that this matter will be resolved promptly. Thank you for your attention.

Kind regards, Mthoko Mhlongo ***