Very poor service

Poor service, have been unemployed and my account was in arrears till I got a job, had so many issues to get hold of someone to assist me with arrangements as I'm not able to take calls at my new employment and the lady who sent me a Summons for the small amount of R292.90 being outstanding sarcastic feedback that I APPARENTLY can not take calls and they need to make an arrangement then also they said it was done, Still received calls just to find out no arrangement was made then made an arrangement of R100 for arrears over 3 months and R75.90 for monthly service they still did not make the correct arrangement and deducted R185.90 and R75.90 for the months service sent a mail to 4 people and no one till date gave me feedback on what is going on with my arrangement poor poor service don't even know if in case of emergency will I get the service needed if they can't even make arrangements correctly!