Very POOR service and unsuccesful recovery.

We installed a tracking device with Cartrack and when the vehicle gets ******, we inform the tracking company and the search was unsuccessful on the day it was ******.

That was the last time we heard from cartrack, we kept looking for the car ourselves with help of the community and found it 3 days later. During that period no call or any update from cartrack.

Obviously we were not happy and we decide to cancel their service since they never made contact with us besides the day the car was ****** only informing us 2 hours later just to inform us the search was unsuccesful, they demand cancellation fee.

I mean, they failed the basics of customer service but demand a cancelation fee, surely we cant be expected to stay with the company after such poor service.

One agent even says "what do you expect, that vehicle is in demand"