Very POOR customer service

Cartrack sales consultant call me and with our conversation i told him i do not want a 36 months contract coz i do not i need a contract that i cancel anytime but instead he went and sign me up for 36 months…so when i found out that he sign me up for 36 months i ask for the recordings of our conversation by a lady with the name Mbali which she send it to me but the recording where i said to the sales consultant that i do not want a 36 months contract has been blank out so i ask Mbali via several emails for the uninterrupted recordings but none of my emails were rep**** on instead Mbali send the account to cancellations of and when cancellations called me I explained to them i do not want it canceled but to be fix and still nothing has been done so now i get endless calls from they accounts department because i put a temporarily stop on the debit order until they fix the problem but still explaining to the accounts people about the situation none of them is trying to fix the problem.